How to Fix Genshin Impact Download Issues
Genshin Impact is a popular open-world action RPG game that allows you to explore a vast fantasy world with various characters, enemies, dungeons, and secrets. The game is free-to-play and available on multiple platforms, including Android, iOS, PlayStation, Windows, and Nintendo Switch. However, many players have encountered problems when trying to download or update the game, such as the download going back to 0%, getting stuck, or failing. In this article, we will explain what causes these issues and how to fix them.
What is Genshin Impact?
Genshin Impact is a game developed by miHoYo, a Chinese company that also created Honkai Impact 3rd. The game is inspired by various sources, such as The Legend of Zelda: Breath of the Wild, anime, Gnosticism, and world mythologies. The game takes place in the world of Teyvat, where seven nations are ruled by different gods associated with different elements. The game follows the Traveler, an inter-dimensional adventurer who is separated from their twin sibling after landing in Teyvat. Along with their guide Paimon, they embark on a journey to find their sibling and uncover the secrets of the land.
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The game features an action-based combat system that uses elemental magic and character-switching. You can control one of four characters in your party at a time, and switch between them quickly during battles. Each character has a unique skill set and weapon type that can be enhanced by leveling up, equipping artifacts and weapons, and unlocking constellations. You can also combine different elements to create powerful reactions that can deal more damage or provide other effects.
The game also has a gacha mechanic, which means you can obtain new characters and items by spending a currency or real money on random draws. The game is regularly updated with new content, such as new characters, regions, quests, events, and features. The game has received generally positive reviews from critics and players alike, praising its combat mechanics, open-world design, graphics, music, and story. However, some criticism has been directed at its endgame content, gacha system, and technical issues.
Why Does Genshin Impact Download Go Back to 0?
One of the most common issues that players face when trying to download or update Genshin Impact is the download going back to 0% after reaching a certain point. This can be very frustrating and time-consuming, especially if you have a slow or unstable internet connection. There are several possible reasons why this happens:
Your device does not have enough free disk space to store the game files.
Your internet connection is too slow or interrupted by other factors.
Your browser settings are preventing the file from downloading properly.
The launcher or the game files are corrupted or outdated.
The server is overloaded or undergoing maintenance.
Fortunately, there are some solutions that you can try to fix this problem and resume your download. Here are some of the best methods that you can try:
How to Solve Genshin Impact Download Problems
Check Your Device's Free Space
The first thing you should do is to make sure that your device has enough free disk space to store the game files. Genshin Impact is a large game that requires about 30 GB of storage space on Windows, 9 GB on Android, 12 GB on iOS, and 15 GB on PlayStation. If you don't have enough space, you may encounter download errors or performance issues. To check your device's free space and free up some space, you can follow these steps:
Device
Steps
Windows
Open File Explorer and select This PC.
Right-click on the drive where you want to install the game and select Properties.
Check the Available space section and see how much free space you have.
If you need more space, click on Disk Cleanup and select the files you want to delete.
You can also use the Storage Sense feature to automatically free up space by deleting temporary files and emptying the Recycle Bin.
Android
Open Settings and tap on Storage.
Check the Available space section and see how much free space you have.
If you need more space, tap on Free up space and select the files you want to delete.
You can also use the Smart Storage feature to automatically free up space by deleting backed-up photos and videos.
iOS
Open Settings and tap on General.
Tap on iPhone Storage and see how much free space you have.
If you need more space, tap on Offload Unused Apps or Review Large Attachments and delete the files you don't need.
You can also use the iCloud Storage feature to automatically free up space by storing your photos, videos, and messages in the cloud.
PlayStation
Open Settings and select Storage.
Select System Storage or Extended Storage and see how much free space you have.
If you need more space, select Applications, Saved Data, or Media Gallery and delete the files you don't need.
You can also use an external hard drive or a USB flash drive to expand your storage capacity.
Test Your Internet Speed
The next thing you should do is to test your internet speed and see if it meets the minimum requirements for downloading Genshin Impact. The game requires a stable and fast internet connection to download and play smoothly. The recommended internet speed for Genshin Impact is at least 5 Mbps for download and 1 Mbps for upload. If your internet speed is too slow or unstable, you may experience download issues or lag in the game. To test your internet speed, you can follow these steps:
Go to a reliable speed test website, such as [Speedtest] or [Fast].
Click on Go or Test Now and wait for the results.
Compare your download and upload speeds with the recommended ones for Genshin Impact.
If your internet speed is too low, try to improve it by doing the following:
Move closer to your router or use a wired connection instead of Wi-Fi.
Restart your router or modem and check for any firmware updates.
Avoid using multiple devices or applications that consume a lot of bandwidth at the same time.
Contact your internet service provider and ask for a better plan or service.
Stop Files Opening Instead of Downloading
Another possible reason why your Genshin Impact download goes back to 0% is that your browser settings are preventing the file from downloading properly. Some browsers may try to open the file instead of saving it to your device, which can cause errors or interruptions in the download process. To prevent this from happening, you can change your browser settings to download files instead of opening them. Here's how to do it for some of the most popular browsers:
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Browser
Steps
Chrome
Open Chrome and click on the three-dot icon at the top-right corner and select Settings.
Scroll down and click on Advanced.
Under Privacy and security, click on Site Settings.
Under Permissions, click on Additional permissions and then Automatic downloads.
Make sure that the Ask when a site tries to download files automatically after the first file option is enabled.
Firefox
Open Firefox and click on the three-line icon at the top-right corner and select Options.
Click on General and scroll down to the Files and Applications section.
Under Downloads, make sure that the Always ask you where to save files option is selected.
Under Applications, make sure that the Action column for each file type is set to Save File or Always Ask.
Edge
Open Edge and click on the three-dot icon at the top-right corner and select Settings.
Click on Downloads and make sure that the Ask me what to do with each download option is enabled.
You can also change the default download location by clicking on Change under Location.
Safari
Open Safari and click on Safari at the top-left corner and select Preferences.
Click on General and make sure that the File download location option is set to Ask for each download or a specific folder.
You can also uncheck the Open "safe" files after downloading option to prevent Safari from opening certain file types automatically.
Pause and Unpause the Download
A simple but effective solution that you can try to fix your Genshin Impact download issue is to pause and unpause the download. This can help to resume a stalled or interrupted download by refreshing the connection and resuming from where it left off. To pause and unpause your download, you can follow these steps:
Go to the launcher or the browser where you are downloading Genshin Impact.
Find the download progress bar and click on the Pause button or icon.
Wait for a few seconds and then click on the Resume button or icon.
Check if the download continues normally or if it goes back to 0% again.
If it goes back to 0%, repeat the process until it works or try another method.
Try Another Web Browser
If pausing and unpausing the download does not work, you can try to switch to a different web browser and try downloading again. Sometimes, certain browsers may have compatibility issues or bugs that prevent them from downloading files properly. By using another browser, you may be able to avoid these problems and download Genshin Impact smoothly. Here are some of the best web browsers that you can try:
[Chrome] - A fast, secure, and popular browser that supports many features and extensions.
[Firefox] - A reliable, customizable, and privacy-focused browser that offers many options and add-ons.
[Edge] - A modern, sleek, and fast browser that integrates well with Windows 10 and Microsoft services.
[Safari] - A simple, elegant, and fast browser that works well with macOS and iOS devices.
To switch to another browser, you can follow these steps:
Download and install the browser of your choice from its official website or app store.
Open the browser and go to the Genshin Impact official website or [download page].
Select your device platform and click on Download Now or Download Game.
Follow the instructions on the screen and check if the download works properly or not.
Cancel and Try Again
The last resort that you can try to fix your Genshin Impact download issue is to cancel the download completely and start over from scratch. This can help to clear any corrupted or outdated files that may be causing errors or interruptions in the download process. However, this method also means that you will lose all your previous download progress and have to start from 0% again. Therefore, you should only try this method if none of the other methods work for you. To cancel and try again, you can follow these steps:
Go to the launcher or the browser where you are downloading Genshin Impact.
Find the download progress bar and click on the Cancel button or icon.
Delete any files or folders related to Genshin Impact from your device, such as the Genshin Impact Game or Genshin Impact Setup folder.
Restart your device and your router or modem to refresh your connection.
Go to the Genshin Impact official website or [download page] and start the download process again.
Be patient and wait for the download to complete without any interruptions or errors.
Conclusion
Genshin Impact is a fun and immersive game that you can enjoy on various devices. However, downloading or updating the game can be a hassle sometimes, especially if you encounter issues such as the download going back to 0%. To fix this problem, you can try some of the methods we have discussed in this article, such as checking your device's free space, testing your internet speed, stopping files opening instead of downloading, pausing and unpausing the download, trying another web browser, or canceling and trying again. Hopefully, these methods will help you to download Genshin Impact successfully and start your adventure in Teyvat.
FAQs
Here are some of the frequently asked questions and answers about Genshin Impact download issues:
Q: How long does it take to download Genshin Impact?
A: The download time for Genshin Impact depends on several factors, such as your device's specifications, your internet speed, and the server's status. Generally, it can take anywhere from a few minutes to several hours to download the game. You can check the estimated download time on the launcher or the browser before starting the download.
Q: How do I update Genshin Impact?
A: To update Genshin Impact, you need to launch the game from the launcher or the app icon and wait for the update prompt to appear. Then, you need to click on Update Now or Update Game and follow the instructions on the screen. The update process may take some time depending on the size of the update and your internet speed. You can also check the official website or social media accounts for any announcements or news about the latest updates.
Q: How do I fix Genshin Impact not launching or crashing?
A: If Genshin Impact is not launching or crashing on your device, you may need to troubleshoot some common issues, such as updating your device's drivers, running the game as administrator, disabling antivirus software or firewall, verifying the game files integrity, or reinstalling the game. You can also contact the customer service team for more help or report any bugs or errors on the official website or forums.
Q: How do I play Genshin Impact on multiple devices?
A: Genshin Impact supports cross-play and cross-save features, which means you can play with other players on different platforms and access your account and progress on multiple devices. However, there are some limitations and requirements for these features. For cross-play, you need to be on the same server region and have a compatible device platform. For cross-save, you need to link your account to a miHoYo account and use it to log in on different devices. You also cannot cross-save between PlayStation and other platforms.
Q: How do I get more characters and items in Genshin Impact?
A: To get more characters and items in Genshin Impact, you need to use a currency called Primogems to perform Wishes, which are random draws that give you a chance to obtain new characters, weapons, and artifacts. You can get Primogems by completing quests, events, achievements, daily commissions, spiral abyss challenges, or spending real money. You can also use other currencies, such as Stardust or Starglitter, to exchange for Wishes or items in the shop. 44f88ac181
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